Terms and conditions

ALL PRICES SHOWN ON THE SITE IS PER APARTMENT (not per person) – That is for the number of persons indicated in the title and that price is added surcharge for 3rd or more other persons to the maximum number of persons that can be accommodated in the apartment.

Studio apartment – apartment with one room where there are beds and a mini kitchen in the room guests spend living room and a separate bathroom. Studio apartment means that the sleeping and all other content in a single room.

One bedroom apartment – apartment with two rooms. In one room, a kitchen, and in another room there are beds to sleep. In the same room, there is implemented a living room and a separate bathroom. One bedroom apartment implies that sleep is only possible in one room.

Two bedroom apartment – apartment with at least two rooms where the beds to accommodate guests in addition to other content. One room is a bedroom and the second room is a living room with kitchen and dining room, and at the same time and a bedroom for additional persons who will use the bed which is mainly bed. Two bedroom apartment means that sleep is possible in two separate rooms.

Three bedroom and larger apartment – apartment with a minimum of 3 and a number of separate rooms for sleeping guests. It can be an apartment that has a minimum of 2 separate bedrooms + living room where there is a sofa bed to accommodate an additional person + kitchen + bathroom.


Reservation of accommodation and other services performed by filling the contact form or forms for reservation or by phone at +381 60 55 60 760 which is available 24/7 to call, SMS, Viber and Whats up. Reservation that you choose must be confirmed by our staff. You send your choices and desires and our staff checks the availability of apartments in that period and confirms or proposed similar accommodation.

Prices of apartments that are highlighted on our site are often promotional type, but given the maximum rates and the price list is only valid for bookings for the next 7 days from the day you pay by the agency. About these promotional rates after 7 days the customer will be informed during the contact with agency staff and for the price that is crossed guest can book a room for every day of the year except holidays which are subject to a special price list.

The Agency reserves the right to grant additional discounts for longer stays in the apartment for groups or for regular guests.

Prices are in euros, and payment be made in cash upon entering the apartment to the top rate of the National Bank of Serbia. Payment through your credit card was not yet able to realize, but in the vicinity of the apartment there are cash machines (ATM) where the customer can pick up from his credit card the amount needed to pay for accommodation.

To reserve accommodation was confirmed, the customer is required to pay in advance at least 20% -50% of the total amount for the total number of days of the planned stay. The amount of the advance payment as a percentage determined by the agency depending on the booking period and length of stay.

If the customer cancels the arrival and use of the reserved accommodation, agency keeps the paid advance payment of 20% of the total amount for the total number of days of the planned stay, in compensation costs due to cancellation.

If the customer pays an advance of more than 20%, and the reservation is canceled 7 days or more before arrival, the agency has the right to retain only 20% of the total amount for the total number of days planned stay in compensation costs due to cancellation, and the rest of the payment that is returned to the guest booking canceled 7 days or more before arrival.

Check in

Check in and start using the chosen accommodation is from 14.00 to 21.00 hours, but our staff is available 24/7 so that guests can come during the night, but with prior notice of late arrival.

Away occurs at least 30 minutes before arrival at the address of the apartment booked by SMS or by calling +381 60 55 60 760. Our staff waits guests at the entrance to the building in which the apartment is located, takes him to the apartment, hand over him the keys, charge him for accommodation and residence fees and take the data for registration of residence.

If the entry into the apartment is after 21.00 need to contact us at +381 60 55 60 760 and report the exact time of arrival, unless otherwise agreed during the reservation of accommodation.

Admission from 21.00 and during the night will be charged an extra 10 € per person, unless otherwise agreed during the reservation of accommodation.

The customer is obliged, when entering the apartment or other accommodation, to check the correctness of the device and inventory status in the apartment and noticed shortcomings immediately report to the competent person in the Balkan-inn agency.

Leave the apartment

Rise from the chosen accommodation guest should do, no later than 11.00.

Away occurs at least 30 minutes before leaving the apartment, sms message or call the number +381 60 55 60 760th

Our staff takes the keys to the guest and verifies the correctness of the apartment in the presence of the customer and will charge for possible damage to furniture or technical devices that guest’s negligence damaged or broken due to improper use.

During the use of accommodation, the customer is obliged to inform the responsible person in the Balkan-inn agency about the possible harm caused by the user made during his stay in the chosen accommodation and arrange method of payment of compensation for the same.

Contact us and our friendly staff will provide you with all the necessary information about the accommodations and services that we offer.

Send request

Send us a request and we will answer you with best offer.
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